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Junior Technical Adviser

Junior Technical Adviser

Job Title: Junior Technical Adviser
Contract Type: Permanent
Location: Huddersfield, West Yorkshire
Industry:
Salary: Negotiable
Reference: BBBH12158_1532428390
Contact Name: Jack Gandy
Contact Email: jgandy@astutetechnical.co.uk
Job Published: July 24, 2018 11:33

Job Description


Junior Customer Technical Support Adviser
Permanent
Huddersfield
c£20,000 + training + bonus

I am currently recruiting for a Junior technical support adviser for a leading UK manufacturer of Solar PV components. My client has offices around the UK and also in Germany and South Africa.
The role is to provide added-value to the customers by providing pre-sales and post-sales Technical Support. This requires a full understanding of the technical applications of the product portfolio, the requirements of their customers and UK regulations and guidance.
The role will include fault-finding, solving problems and must be a team player who will share knowledge with their colleagues, and help translate it to our customers. You should also have sensitivity to our relationships with key manufacturers. They will need to be thorough and have good organisational and prioritisation skills.

The role:
- Telephone technical support to customers
- Full documentation of call details on the Customer Management system
- Help with queries relating to firmware/communication/settings/fault finding/troubleshooting
- On-going development of product/industry/regulatory knowledge

To be considered for this role, a basic knowledge of Solar PV systems or equipment would be an advantage and a good electrical knowledge is essential.
If this role is of interest, please contact Jack Gandy on 02392 222960 or email a copy of your CV with a short covering letter to jgandy@astutetechnical.co.uk

Astute Technical is acting as an Employment Agency in relation to this vacancy.