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Senior Desk Side & Technology Support Analyst - Leeds

  • Location

    Leeds, West Yorkshire

  • Sector:

    Design

  • Job type:

    Permanent

  • Salary:

    Up to £28000.00 per annum

  • Contact:

    Lauren White

  • Email:

    lwhite@astutetechnical.co.uk

  • Job ref:

    BBBH15224_1579198339

  • Published:

    10 days ago

  • Expiry date:

    2020-02-15

Senior Desk Side & Technology Support Analyst

Leeds

£28K

Astute Technical are looking for an ambitious Senior Desk Side & Technology Support Analyst to join an International Engineering and Design consultancy. As Senior Desk Side Support you will be responsible for supporting up to 20000 individuals across the client's business both within offices and on remote sites,

The Role

As Senior Desk Side & Technology Support Analyst, you will be responsible for but not limited too;

  • Managing and prioritising all 2nd line incidents and requests according to defined SLAs - ensure 100% adherence to RFS & INC Best Practice guidelines
  • Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
  • Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
  • Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
  • Act as an escalation point for 2nd Line support issues
  • Provide ad hoc reports and updates on current issues to Desk Side and Technology Support Manager


The Candidate

As the ideal candidate will have considerable experience of IT Service Management principles and processes. You will have a high level of knowledge of working in the corporate IT environment and experience of working to SLA Agreements. You will have a broad technical understanding, a working knowledge of database/excel structures/tables and configurations.

How to apply

To apply or for a confidential discussion, please call Lauren White on 02392 222 965 or send a copy of your CV to lwhite@astutetechnical.co.uk.

Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK and Europe. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.

Become part of something great

  • I have received nothing but the heartiest welcome into the Business. Not your normal recruitment agency. Firstly, you receive thorough training. Instantly you get the welcoming atmosphere and there is great team morale. Management listens, Colleagues listen and my opinion and any offering I contribute, I feel is valued and taken seriously. I really enjoy the level of support I receive as a newbie to both Recruitment and the world of Technical and I genuinely feel valued. I would highly recommend and already have to many of my contacts!

  • A friendly environment that takes work seriously. Everyone at Astute seems to very much enjoy being here and that reflects on the atmosphere in such a positive way. No one ever seems to have an issue with lending a helping hand when it is needed. The way that the staff on the floor are very focused and hardworking spurs you on to be the same. The saying "Work hard, play hard" could not apply more to the lovely bunch I have the pleasure of working with. I really feel as though I have fitted in well at Astute.