IT Support Operations Analyst- Epsom - £30K

IT Support Operations Analyst



Astute Technical Recruitment are looking for an ambitious IT Support Operations Analyst (Secure Networks) to join an international design consultancy as part of their Service Operations team supporting over 18,000 staff globally.

The Role

As IT Support Operations Analyst, you will be responsible for;

  • Providing L1 telephone based technical support to secure environment users
  • Investigating, analysing, troubleshooting and resolving incidents raised by secure networks staff
  • Ensure knowledge and skills are transferred to L1 to increase first line fix rate and reduce cost to the client business - for example, manage and resolve issues logged online
  • Ensure technical documentation and knowledgebase articles are produced where appropriate
  • Engage with continual service improvement initiatives, providing excellent customer service driving a fix once approach.

The Candidate

As the ideal candidate you will have experience within ITIL v3 Foundation and knowledge of ITIL Service Operation. You will have excellent customer service skills, strong business focus and a solid technical knowledge of enterprise IT environments. Experience of IS work management systems is beneficial and strong communication skills both verb and written.

To Apply

If you are interested in discussing further please send your CV to lwhite@astutetechnical.co.uk or call Lauren on 02392222965 .

Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK and Europe. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.

Become part of something great

  • I have received nothing but the heartiest welcome into the Business. Not your normal recruitment agency. Firstly, you receive thorough training. Instantly you get the welcoming atmosphere and there is great team morale. Management listens, Colleagues listen and my opinion and any offering I contribute, I feel is valued and taken seriously. I really enjoy the level of support I receive as a newbie to both Recruitment and the world of Technical and I genuinely feel valued. I would highly recommend and already have to many of my contacts!

  • A friendly environment that takes work seriously. Everyone at Astute seems to very much enjoy being here and that reflects on the atmosphere in such a positive way. No one ever seems to have an issue with lending a helping hand when it is needed. The way that the staff on the floor are very focused and hardworking spurs you on to be the same. The saying "Work hard, play hard" could not apply more to the lovely bunch I have the pleasure of working with. I really feel as though I have fitted in well at Astute.